To Whom It May Concern,
I am writing to express interest in a potential Customer Service position. I am currently an Executive Assistant to the President at Chartwell Manhattan Realty, a New York-based Real Estate brokerage firm.
To satisfy your needs, my qualifications are based on both current and prior work experience. I am responsible in my current role for managing complex listing databases in real time, maintaining both the hardware and software of 15 workstations, and providing the CEO with support and assistance in daily requests. This has been well complemented by my prior work experience as a Customer Service Representative and Office Manager in which I was responsible for the overall success of an office and the satisfaction of our clients. I graduated from CUNY Brooklyn College in 2014.
You can find my resume below. Please let me know if I can provide you with any further information regarding my candidacy.
Sincerely,
Sarah Chomali
+1 (917) 238-3910
sarah.chomali@gmail.com
Sarah Chomali
2073 East 9th Street • Brooklyn, NY 11223, USA • +1 (917) 238-3910 • sarah.chomali@gmail.com
PROFESSIONAL EXPERIENCE
Chartwell Manhattan Realty, New York, NY 04/2011 – Present
Executive Assistant/Listings Manager
• Prepared business and legal documentation including application paperwork, leases, and guarantees
• Monitored fulfillment of purchase contracts
• Trained new agents on developing interpersonal and computer skills required on the job
• Updated and maintained company listing databases daily
• Operated telephone switchboard, recorded messages, and forwarded phone calls
• Photographed, advertised, and held open houses of properties for rent
• Researched new advertising mediums and selected best options for maximum exposure
• Supported and worked closely with executives on any and all requests
• Provided basic technical and computer support to colleagues when needed
Digital Online, New York, NY 07/2005 – 09/2010
Customer Service/Office Manager
• Responded promptly to customer enquiries in person or via telephone, letter and e-mail in a professional and efficient manner
• Processed orders, forms, applications, and requests for information
• Billed customer credit cards and verified addresses provided against bank information for fraud prevention
• Issued refunds or compensation to customers when appropriate
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VOLUNTEER EXPERIENCE
REAL Personalized Recovery Oriented Services, New York, NY 12/2014 – Present
Case Worker Intern – Rehabilitation Services
• Offered recovery-oriented and rehabilitation services to adults living with mental illnesses
• Led evidence-based practices, individual and group services, and optional vocational and clinical services to assist participants in achieving their goals
• Provided clients with emotional support in a casual setting
• Arranged and led activities both during and after hours to maximize facility profitability
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EDUCATION
Brooklyn College, City University of New York, New York, NY Class of 2014
Bachelor of Science, Major: Psychology
GPA 3.9 / 4.0
Summa Cum Laude, Dean’s List
Coursework: Biology 1, Biology 2, Chemistry 1, Chemistry 2, Physics 1, Microbiology, Microbiology Laboratory, Introductory Psychology, Social Psychology, Introductory Child Psychology, Abnormal Psychology, Introduction to Industrial and Organizational Psychology, Cognitive Development, Social & Personality Development of Children, Psychological and Developmental Disorders of Childhood, Psychology of the Family, Statistics, Experimental Psychology, Cognitive Psychology, Sport & Exercise Psychology, Personal & Community Health, First Aid & Safety, Elementary Macroeconomics
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SKILLS & ACTIVITIES
• Languages: English (fluent), Hebrew (fluent), Arabic (fluent)
• Licensed Real Estate Salesperson
• Proficient in the use of Microsoft Word/Excel/Power Point, Google docs/mail/apps, Mac
• Certified in both Adult and Child CPR and AED, and Advanced First Aid
• Interests: Finance, Real Estate, Fashion • Biology, Nutrition • Tennis, Yoga, Cooking • Travel